Small Improvements: Customer Success Advisor
Headquarters: Berlin URL: https://small-improvements.com We'll be collecting applicants until May 31st and will begin contacting candidates in June. Customer Success Advisor Do you also wish feedback was more meaningful at work? Giving and receiving feedback can be hard, but we believe giving helpful feedback is a superpower that anyone can learn. Our SAAS platform, Small Improvements, helps companies worldwide, like DuoLingo, Trivago, and Zapier, embrace a culture of feedback and enables them to take action to make small improvements. We're a passionate and friendly team of 15 people, mainly based in Berlin, with some colleagues working remotely in the US. You can learn more on our About Us page. We want people who are passionate about building meaningful long-term relationships with our customers People who go above and beyond to partner with customers, caring deeply about their success with our tool. The ideal candidate has experience engaging with customers at all leve
![Small Improvements: Customer Success Advisor](https://wwr-pro.s3.amazonaws.com/logos/0141/5064/logo.gif?#)
![](https://we-work-remotely.imgix.net/logos/0141/5064/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress)
Headquarters: Berlin
URL: https://small-improvements.com
We'll be collecting applicants until May 31st and will begin contacting candidates in June.
Customer Success Advisor
Do you also wish feedback was more meaningful at work?
We want people who are passionate about building meaningful long-term relationships with our customers
Who we're not looking for:
In this role, a typical day looks like:
- Provide a consultation call for pre-qualified companies to discover if they're the right fit.
- Onboard new customers to get set up with their accounts and roll it out to their team. Remain in close contact during this period and reach out proactively.
- Proactively reach out to customers you're an account owner to engage in renewal and upsell opportunities.
- Identify opportunities for customers to become Feedback Heroes (Customer Advocates)
- Use our tools like Vitally, Hubspot, Intercom, and company Slack channels to communicate with your team and customers and track customer data.
Who you'll be working with:
- You'll work closely with our US Head of Customer Success, Lindsay Sanders, to develop accounts and grow business from our US market.
- Our team works remotely, but we meet in person at least once per month in the Austin area, and our last company trip was to Amsterdam.
- Our team in Berlin, Germany, works in cross-functional teams, and you'll have the opportunity to join these projects to build your career profile in growth and retention, working and connecting remotely.
Your experience
- At least 2–3 years experience in sales, account management, or customer success.
- Strong communication skills, with the ability to build rapport with clients and team members.
- Demonstrated ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- A plus if you have B2B or HR Tech experience.
Salary and Perks
- We are offering between $60-70k in annual salary depending on experience and qualifications
- Medical, vision, and dental health coverage
- 21 days of paid vacation in the first year, increasing with tenure and 10 public holidays
- An annual $1,200 wellness budget
- An annual $3,500 learning and development budget
- A hybrid working environment with monthly meetups in or around the Austin area
Why you'll love working at Small Improvements:
To apply: https://weworkremotely.com/remote-jobs/small-improvements-customer-success-advisor
What's Your Reaction?
![like](https://codetechies.com/assets/img/reactions/like.png)
![dislike](https://codetechies.com/assets/img/reactions/dislike.png)
![love](https://codetechies.com/assets/img/reactions/love.png)
![funny](https://codetechies.com/assets/img/reactions/funny.png)
![angry](https://codetechies.com/assets/img/reactions/angry.png)
![sad](https://codetechies.com/assets/img/reactions/sad.png)
![wow](https://codetechies.com/assets/img/reactions/wow.png)